Privacy Policy

Information We Collect

At Thinkmor Haven, we collect various types of information to provide you with our game development learning platform and improve your educational experience. The information we gather falls into several categories, each serving specific purposes in delivering our services.

When you create an account, enroll in courses, or contact us, you voluntarily provide personal information including your name, email address, billing information, and educational background. We also collect information you share through course submissions, forum posts, and project portfolios.

Account Information
Name, email, password, profile details, and learning preferences
Course Data
Progress tracking, assignments, quiz responses, and project submissions
Payment Information
Billing address, payment method details, and transaction history
Communication Records
Support tickets, forum posts, and correspondence with instructors

Our platform automatically collects technical information about your device and how you interact with our services. This includes IP addresses, browser types, device identifiers, and usage patterns that help us understand how our platform is being used and identify areas for improvement.

How We Use Your Information

Your information serves multiple purposes in helping us deliver exceptional educational experiences. We use collected data to personalize your learning journey, track your progress, and provide relevant course recommendations based on your interests and skill level.

1. Provide access to courses, track learning progress, and issue certificates upon completion
2. Process payments, manage subscriptions, and handle billing inquiries
3. Send course updates, educational content, and important account notifications
4. Improve our platform through analytics and user experience research
5. Provide customer support and respond to your questions or concerns
6. Ensure platform security and prevent fraudulent activities

Information Sharing and Disclosure

We maintain strict controls over how your information is shared. Generally, we don't share personal information with outside parties except in specific circumstances that support our educational mission or legal obligations.

We work with trusted third-party services to operate our platform, including payment processors, email service providers, and cloud hosting services. These partners are bound by confidentiality agreements and can only use your information for specified purposes.

With your explicit consent, we may share certain achievement data with educational institutions or employers for verification purposes. This typically includes course completion certificates and skill assessments you choose to share.

We may disclose information when required by law, court order, or government regulation. We'll notify you of such requests unless prohibited by law or when we believe disclosure is necessary to protect safety or prevent illegal activities.

Your Privacy Rights

You have significant control over your personal information and how it's used. These rights ensure you maintain ownership of your data while benefiting from our educational services.

To exercise these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security and Protection

Protecting your information is a top priority. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, or disclosure.

Our platform uses industry-standard encryption for data transmission and storage. All sensitive information is encrypted using AES-256 encryption, and we regularly update our security protocols to address emerging threats.

We limit access to personal information to authorized personnel who need it for their job functions. All staff undergo security training and are bound by strict confidentiality agreements.

Our systems undergo regular security assessments and penetration testing to identify potential vulnerabilities. We work with security experts to ensure our protection measures meet current best practices.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

International Data Transfers

As a UK-based educational platform, we primarily process data within the United Kingdom and European Economic Area. However, some of our service providers operate globally, which may require transferring your data internationally.

When we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place through approved mechanisms such as Standard Contractual Clauses or adequacy decisions. These protections ensure your data receives equivalent protection regardless of where it's processed.

We carefully vet all international service providers to ensure they meet our privacy standards. This includes cloud storage providers, email services, and analytics platforms that help us operate our educational platform effectively.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and understand how our services are used. These small data files help us remember your preferences, maintain your login session, and provide personalized content recommendations.

1. Essential cookies that enable core platform functionality and security features
2. Performance cookies that help us understand how users interact with our courses
3. Functionality cookies that remember your preferences and settings
4. Analytics cookies that provide insights into learning patterns and platform usage

You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. We provide clear information about cookie usage when you first visit our site.

Children's Privacy

Our platform is designed for users aged 16 and older. We don't knowingly collect personal information from children under 16 without verified parental consent. If we discover we've collected information from a child under 16, we'll delete it promptly.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We'll investigate the matter and take appropriate action to protect the child's privacy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your account email and provide clear information about what has changed.

Minor updates that don't affect your rights may be made without individual notification, though all changes will be reflected in the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our platform after policy updates constitutes acceptance of the revised terms. If you don't agree with changes, you can exercise your right to close your account or limit data processing as described above.